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Remote Service Technology Perception and its Impact on Customer-Provider Relationships | Zookal Textbooks | Zookal Textbooks
  • Author(s) Stefanie Paluch
  • Edition
  • Published10012011
  • PublisherSpringer Nature
  • ISBN9783834969361
Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors.

Remote Service Technology Perception and its Impact on Customer-Provider Relationships

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  • Author(s) Stefanie Paluch
  • Edition
  • Published10012011
  • PublisherSpringer Nature
  • ISBN9783834969361
Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors.
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