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...very practical and down-to-earth introduction...clear and uncomplicated treatment with practical examples and everyday work contexts in mind.' O.S. The second edition of People in Organisations has been written for students studying for BTEC National Awards in Business and Finance, Travel and Tourism, Distribution, Leisure Studies and Public Administration. It will also be valuable to BTEC Higher National students. The book tackles such important questions as: * What motivates people at work? * How can we improve our communications skills? * How can we operate more effectively at work? * How can we measure our performance?