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Last updated: 12 August 2020
If you encounter a problem or have an enquiry about our service please contact us.
When purchasing an eTextbook, you only have a licence to use said eTextbook. The licence for eTextbooks only allows you access to these on Zookal's website.
You can request a refund on eTextbook purchases within 14 calendar days of the original purchase date based on the following (please note that some exceptions may apply):
Exceptions apply to the following publishers: Cengage Unlimited, Penguin Random House, HarperCollins, HarperCollins Christian and Hachette Digital.
Please refer to our FAQ article to learn more about exceptions relative to those publishers.
You may only have one account that will identify you and will allow you to use the website and the service. You may not create more than one account for the website. You may not impersonate any other person or use a name that is not your own. It is your responsibility to update your account details to keep them current and accurate. You reserve the right to terminate your account for any reason at our sole discretion, and must pay all outstanding fees or charges before cancelation is approved.
You are responsible for maintaining the confidentiality of your password, and you will be responsible for all usage of your user account and/ or user name whether authorised or not authorised by you. You agree to immediately notify Zookal of any unauthorised use of your user account, user name or password. If immediate notification is not supplied to Zookal then the use of your account will be assumed legitimate.
This Website and the Service may contain links to or from other sites on the Internet that are owned and operated by third parties, including third parties whom Zookal has contractual affiliation or a strategic relationship with. Representation regarding products and services provided by third parties will be governed by the policies and representations made by these third parties. You acknowledge that Zookal will not in any manner be liable for the responsibility for any of your details or interactions with third parties either from our website or with our service.
This Website and the Service are owned and operated by Zookal Services Pte. Ltd. All content on this site, including text, graphics, software, HTML, logo’s, graphics, bibliographic information, icons, book cover images as well as the website layout are the sole property of Zookal Services Pte. Ltd. You may use the content of this website for the use of its services only, in addition you may not obtain information from the site by any automated means, copy, modify, transmit or distribute any content from this site without the written consent of Zookal.com to do so would violate copyright and other applicable laws.
Financial transactions will be processed in Singapore dollars.
Modifications to the service may arise over time, and Zookal reserves the right to make such changes to the website or its service at any time.
Zookal will not be liable for any damages as a result of the use of any sponsored products that may be provided with orders.
You agree that Zookal may send you emails including such information as your receipt and transaction records, verification emails, reminders and or promotional emails, which you as the user may opt out of at any time.
Zookal will not ask you for personal information, account username, password or any of your credit card details via email. Zookal will have no responsibility for the misuse of such information if you provide it via email.
You reserve the right to cancel your account at any given time, pending the return of any outstanding payments.
Please contact us if you wish to cancel your account.
To use the service, you as the user must have a confirmed credit card or PayPal account to make payments to Zookal.
The Processing of your transaction may take some time, and Zookal is not responsible for any such delay.
Where your address is required please be sure to provide us with up to date accurate information. Incorrect information may cause delays in processing your order.
Receipt of any order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Zookal reserves the right after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. Cancellations will occur within seventy- two (72) hours and you will be notified via email.
Zookal may allow the user to search books required for certain University subjects to assist in the use of our service. Please be aware that while we endeavour to have the correct information we do not guarantee its accuracy. Zookal is not responsible for any errors in the information provided in the course searches on the website.
Zookal respects the intellectual property rights of others and takes the protection of copyrights and other intellectual property seriously. If you believe your work has been infringed through the websites or the services, please contact us and provide the following information:
Your contact information, including name, address, telephone number, and e-mail address;
A description of the copyrighted work you claim has been infringed (including, e.g., the title, ISBN and other bibliographic information for books);
A reasonably specific description of where the allegedly infringing material is located on the websites (including, e.g., the URL);
A statement by you that you have a good-faith belief that the allegedly infringing material is not authorised by the copyright owner, its agent, or the law;
Your electronic or physical signature; and
A statement by you, made under statutory declaration, that the information in your document is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf.
If you knowingly misrepresent that material is or is not infringing, you may be subject to legal ramifications. These include monetary damages, court costs, and solicitor fees incurred by zookal, by any copyright owner, or by any copyright owner's licensee that is affected as a result of reliance upon your misrepresentation. You may also be subject to criminal prosecution. You agree we may provide your notice to the provider of the allegedly infringing material. We have a policy of terminating accounts of users who repeatedly and intentionally infringe the intellectual property rights of others.
We the Zookal team understand the pressures and time constraints educational institutions create. That being said, we also know from the unfortunate tales of our fellow peers that the risk you take by violating your Universities code of academic integrity is not worth the outcome. Plagiarizing, copying solutions or posting unexplained final answers promotes completion without comprehension, and that's something we don't support on this site or at Zookal.
We are always seeking opportunities to work with educators in making our websites a valuable resource for both you and your classroom for years to come. If you need to contact us concerning an issue of academic integrity, please contact us.
If a book is listed under the wrong price due to an error, then Zookal have the right to cancel or refuse the order, whether or not the order has been charged to a credit card or not. If your credit card is charged and the order is cancelled successfully you will be refunded the full amount.
You agree and understand that any feedback provided by you to Zookal may be used and commercialised or shared and are free to use in such a manner. You agree not to submit feedback that is subject to any third party rights.
You understand and agree that your use of this website and of its ‘service’ or content provided is at your own risk. Services and content are provided to you “as is” and “as available”, and the site and Zookal expressly disclaim all warranties of any kind, either implied or expressed, including but not limited to warranties or merchantability, fitness for a particular purpose, and non- infringement.
You agree and understand that Zookal will not be liable for any direct, indirect, special, incidental, consequential or exemplary damages; even in tort (including negligence) and intangible losses (even if Zookal has been advised of the possibility of such damages), resulting from (1) the use of services or the inability to use the service, (2) the cost of obtaining substitute goods/ services resulting from any transaction entered into through services, (3) unauthorised access to or alterations of your data transmissions, (4) statements by any third party or conduct of any third party using services or (6) any other matter relating to services.
Under some jurisdictions, it is not permitted to limit liability and therefore, such limitations may not apply to you.